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ASHNA (Customer Relations Center)

Providing adequate services and improvement and enhancement of which is the result of co-thinking and mutual relations between the Bank and the customers. To this end, the Middle East bank, as a customer-oriented bank, uses various ways to become informed of your viewpoints and respond to the questions.Dynamism of such interaction is of great importance to us since we can:

  • Evaluate your satisfaction about the quality of the services offered by the Bank,
  • Identify the services you need and plan to develop and enhance them,
  • Take care of your queries and questions and answer them in the shortest time.

Our experts at ASHNA (Customer Relations Center) are available through (+9821) 42557 and MEB Email address: Ashna[At]middleeastbank.ir 24/7, to answer your questions and queries and to give the necessary advice.

The services offered by the Center are as follows:

  • Contact information of the branches, headquarter units and Bank’s ATMs,
  • Helping with installation and using E-banking services, deactivating user’s account, etc,
  • Helping with E-banking services such as internet-banking, mobile-banking, open-banking and telephone-banking,
  • Helping with various intra/inter-banks funds transfer (Satna/ Paya) services, through the branches, ATMs and/or Electronic-banking services (Internet banking, Mobile banking, telephone banking, etc.),
  • Helping with various banking and cheque operations,
  • Helping with various types of bank cards (how to receive or freeze),
  • Helping with various types of FX/ Rial accounts (account opening procedure, terms and conditions of opening an account, unfreeze or closing the account),
  • Helping with safe deposit box,
  • Advising on new banking services,
  • Resolving financial discrepancies and following them up to reach a result,
  • Pursuing viewpoints, criticisms and complaints made on telephone.

Contact us through:

Handling customer complaints (Inspection Department): (+9821) 42178888

Filling out the Opinions/Suggestions Forms for Feedback on MEB website

Sending letters to: Tehran, P.O. Box: 15875-4445